DON'T STAY ON THE STREET.

IR

RESERVE YOUR PLACE.

Frequently Asked Questions

From Parking Garage Rex, we want to help you solve your doubts.
Therefore, we collect all the most common questions from our customers.

General inquiries:

Is the Rex Parking Garage public?
If the parking lot is totally public.
Is parking available 24 hours a day?
Yes, the parking lot is open 24 hours a day.
But... in the early morning I saw it closed?
If only in the early morning it is closed for maintenance services. But at all times the staff is on the premises.
So it is possible to access in the early hours of the morning?
Of course, when the staff is on the premises, all you have to do is press the bell at the entrance and our staff will open the door for you.

Parking inquiries:

When entering the parking lot, do I have to wait for the staff to park it for me?
Not at any time. From your entrance to your exit it is the client who parks your vehicle.
But... in other parking lots I have had to leave the key.
At Garage Rex parking, the staff will never ask you for your car keys.

Consult access and measurements:

How many parking spaces are there?
The Garage Rex parking garage is a vertical building for parking spaces.
It has 7 parking floors with a total of approximately 250 parking spaces.
What is the maximum height?
The maximum height allowed is 2.30 m.
How is the access to the plants?
Access to the floors is through a spiral curve that allows access to the upper floor.
Is my car too long to go through the ramp?
All spiral access ramps to the upper floors are 4 meters wide.
Are the parking spaces narrow?
And I won't be able to get out.
No the parking lot has 3 types of parking spaces.

Single: 3 m x 3.8 m
Double: 2, 8 m x 3.8 m
Triple: 2.3 m x 6 m
If I have a problem, do I have to call a switchboard and wait?
No, the parking lot is staffed 24 hours a day.

Consult access by traffic cameras:

A relative went to Granada and told me that he is monitored by cameras and that he was denounced.
Indeed, Granada has certain points in the city identified with information panels where access is limited by traffic cameras.
Is it possible to access the center?
You can leave the highway at exit 13 at Recogidas and arrive at our parking lot without being reported by the traffic camera.
But... I have seen that there is an information sign indicating that traffic is restricted.
Yes indeed, but they are informative signs that mark the distance to the traffic restriction.
When I arrived at your parking lot from Recogidas street, I saw that there is a downhill and uphill lane.
Can I turn left to enter?
If perfectly, it has a dashed line that allows it to turn.

Price inquiries:

Does the general 24-hour rate allow me to enter and leave with my vehicle?
Do I have to pay the ticket every time I enter or leave?
If the general rate allows you to check in and out indefinitely during the 24-hour stay.
Please contact our cabin staff and specify the time you need.
You will be given a ticket (upon payment) that will allow you to check in and out indefinitely for the time you have paid for.
I have paid for a 24-hour voucher with unlimited check-in and check-out. But I have to leave before it expires.
Where can I apply for a refund?
From Parking Garage Rex we have to comment that being a special ticket, requested and previously paid by the customer.
This type of transaction has no refund of the amount not used.

Ask for hotel or apartment prices:

I will be staying at a nearby hotel or tourist apartment.
Can I take advantage of the 24-hour parking offer?
Yes, the offer is perfectly applicable.
You only need to bring the Parking Garage Rex ticket, stamped by the hotel establishment or tourist apartment and contact our booth staff.
Airbnb or other online hotel platforms are valid.
No. The offer will only be valid for hotel establishments or tourist apartments in the area.
When I booked my accommodation I was told that parking is included in the price.
Why do I have to pay for it again?
From Parking Garage Rex, we inform you that we do not have included the parking with any hotel establishment or tourist apartment.
We only have an agreement of agreed price per stay of 24 hours, which will be paid by the customer in our parking.

Consult distance to the center:

How far is it to the center?
The parking is located in the center of Granada.
A 5 minute walk will take you to the historical, heritage, leisure and shopping areas.